Return and complains
Returning goods
Returning
The goods can be returned within 14 days from delivery in intact condition, packed, to the address: Barefootovo, Rumančeková 18, 82101 Bratislava
On the invoice, or a copy of the invoice, write the number of the account to which you are requesting a refund,
fill in and send us the contract withdrawal form (by email or together with the invoice, Formular_reklamacia_vratenie (1)_1
if the conditions mentioned above are not met, the goods will be returned to the customer at his expense,
we send the money back to the account no later than 14 days after returning the goods.
Complains
in the event that the goods you received from us are damaged or have another manufacturing defect, you can make a claim within 2 years from the purchase of the goods as follows:
fill out the Form_reklamacia_vratenie (1)_1 together with the shoes, receipt/copy of the purchase receipt/invoice and deliver it to the address: Barefootovo, Rumančeková 18, 82101 Bratislava
we will then contact you about the further procedure of the claim.
The seller does not assume responsibility for defects that arose:
mechanical damage caused by the buyer,
excessive strain,
neglecting the care of the product,
inappropriate treatment,
incorrect handling of the product,
due to natural changes in the materials from which the goods are made
as a result of any damage by the buyer or a third party or other improper intervention.
Exchange
if the size did not fit you or you are interested in other goods:
send the goods in intact condition, packed no later than 14 days after delivery by registered mail to the address Barefootovo, Rumančeková 18, 82101 Bratislava,
on the invoice, or a copy of the invoice, write what product and size you are interested in,
if the conditions mentioned above are not met, the goods will be returned to the customer at his expense,
we exchange the goods immediately. In the event that the price difference needs to be settled or the goods have sold out in the meantime, we will contact you